DevRev transforms product development and customer support by integrating both functions into a single AI-native platform. This unification allows support staff, product managers, and developers to collaborate in real time, ensuring that customer feedback directly informs product enhancements.
By automating Level 1 support and empowering agents as customer engineers, DevRev fosters a customer-centric culture that drives continuous product improvement.
Integrated Product & Support
What is DevRev?
What is SaaS 2.0?
SaaS 2.0 is an AI-driven evolution in enterprise software that enhances customer relationships and simplifies complex systems.
It positions AI as the core architecture, aiming to break down silos and centralise customer experiences.
By integrating product development with customer revenue, SaaS 2.0 leverages a knowledge graph for contextual AI interactions, addressing the disconnections and complexities of SaaS 1.0.
The Why of DevRev
DevRev and Zendesk comparison
SaaSynergy Blog
